Privacy Policy
Hostavera ("Hostavera," "we," "us," or "our") provides a software platform that helps local service businesses manage their websites, customer relationships, marketing, and growth systems. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, use our platform, contact our team, or otherwise interact with us.
This Privacy Policy applies to visitors, prospective customers, and customers of Hostavera located in the United States, United Kingdom, Canada, and elsewhere. Where a specific jurisdiction grants you additional rights, those rights are described in the regional sections below.
By using our website or our platform, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Hostavera
12 Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER, United Kingdom
Email: [email protected]
Phone: 07476 950320
Website: https://hostavera.com
Hostavera operates as a single global entity providing services to customers in multiple countries, including the United States, United Kingdom, and Canada.
2. Information We Collect
We may collect the following categories of information:
- Account information, such as your name, business name, email address, and phone number
- Billing and payment information (processed by our third-party payment processors; we do not store full card details)
- Business and customer data you upload or generate through the Hostavera platform (e.g. your own customers' contact details, appointment records, or marketing content), which we process on your behalf
- Communications between you and our team, including support requests
- Technical data, such as IP address, browser type, device information, and usage data collected through cookies and similar technologies
- Marketing preferences and engagement with our emails or ads
Where you use Hostavera to manage your own customers' data, you act as the data controller (or "business") for that data, and Hostavera acts as a data processor (or "service provider") on your behalf, as further described in our Data Processing Agreement (DPA).
3. How We Use Information
- To provide, operate, and maintain the Hostavera platform
- To create and manage your account and subscription
- To process payments and manage billing
- To respond to support requests and communicate with you about your account
- To send product updates, service notices, and, where permitted, marketing communications
- To monitor, secure, and improve our platform and services
- To detect, prevent, and address fraud, abuse, or security issues
- To comply with legal obligations
4. How We Share Information
We may share information with:
- Subprocessors and service providers who help us operate our platform (e.g. hosting, payment processing, email delivery, analytics)
- Professional advisors, such as accountants, auditors, and lawyers
- Regulators or authorities where required by law
- A buyer or successor in the event of a merger, acquisition, or sale of assets
Hostavera does not sell personal information to third parties for monetary consideration.
5. International Data Transfers
As Hostavera serves customers across the United States, United Kingdom, Canada, and other regions, personal information may be transferred to and processed in countries other than your own. Where required, we rely on appropriate safeguards, such as the UK International Data Transfer Agreement or Standard Contractual Clauses, to protect information transferred internationally.
6. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
7. Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Cookies
We use cookies and similar technologies to operate our website, remember preferences, measure performance, and support marketing. You can manage your preferences at any time through our Cookie Settings, available in the website footer, or through your browser settings.
9. Your Rights by Region
United States
If you are a resident of a US state with a comprehensive privacy law (such as California's CCPA/CPRA), you may have the right to:
- Know what personal information we have collected about you
- Request deletion of your personal information
- Request correction of inaccurate personal information
- Opt out of the "sale" or "sharing" of personal information (Hostavera does not sell personal information)
- Not be discriminated against for exercising your privacy rights
To exercise these rights, use our Privacy Request form or contact [email protected].
United Kingdom
If you are located in the United Kingdom, you have rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, including the right to access, rectify, erase, restrict, or object to the processing of your personal information, and the right to data portability. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Canada
If you are located in Canada, we process personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You have the right to access your personal information, request corrections, and withdraw consent where consent is the basis for processing. You may also file a complaint with the Office of the Privacy Commissioner of Canada.
Other Regions
If you are located outside the United States, United Kingdom, or Canada, you may still have rights under your local law. Please contact us and we will respond in accordance with applicable requirements.
10. Your Privacy Choices
You can manage certain preferences, including marketing communications and cookie settings, through the "Your Privacy Choices" and "Cookie Settings" links in our website footer, or by contacting [email protected].
11. Children's Privacy
Hostavera's services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Updated versions will be published on this page with a revised "Last updated" date.
13. Contact Us
Hostavera
12 Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER, United Kingdom
Email: [email protected]
Support: [email protected]
Phone: 07476 950320
Website: https://hostavera.com
Last updated: September 2026
Enough from us…
Let’s see what our customers have to say
“Honestly, the biggest thing for me is not having to remember every follow-up anymore. Leads come in, the system keeps things moving, and I can get on with the actual work.”
“The website came out much better than what I had before. It looks proper, works well on mobile, and people actually know what to do when they land on it.”
“I used to miss calls all the time when I was on jobs. Now they get a text straight away and I’ve had people reply there instead of disappearing. Simple thing, but it makes a difference.”
“What I like is that it doesn’t feel overcomplicated. I’m not interested in learning another piece of software. I just wanted something that helps me keep on top of enquiries and follow-ups, and that’s basically what it does.”
“We had loads of old customers sitting there and never really did anything with them. We ran a campaign, got a few people back in, and that was probably the first time I realised how much business we were leaving on the table.”
“The review side has been really useful. Customers always say they’ll leave one and then forget. Having the system do the asking and reminders means we’re actually getting more of them now.”
Want to see if this actually makes sense for your business?
Book a quick demo and we’ll show you exactly how the system works, what it can do for your business, and whether it’s a good fit. No fluff. No pressure. Just a straight conversation.
Want to see if this actually makes sense for your business?
Book a quick demo and we’ll show you exactly how the system works, what it can do for your business, and whether it’s a good fit. No fluff. No pressure. Just a straight conversation.
Want to see if this actually makes sense for your business?
Book a quick demo and we’ll show you exactly how the system works, what it can do for your business, and whether it’s a good fit. No fluff. No pressure. Just a straight conversation.
Frequently Asked Questions
Questions You’re Probably Going To Ask Anyway
No jargon. No sales fluff. Just straight answers about how Hostavera works.
Explain how Hostavera helps me grow my business.
Sure.
Do you believe more 5-star reviews make it easier for new customers to trust you?
Do you believe being easier to find online, with a website that actually gets people to call or request a quote, helps you win more work?
Do you believe replying to new leads faster gives you a better chance of getting the job before they call someone else?
Do you believe following up automatically is better than hoping you remember every lead?
Do you believe past customers are easier to sell to than complete strangers?
Do you believe referrals, repeat-customer campaigns and simple offers can bring in more work from people who already know you?
Do you believe automation can handle repetitive stuff so you spend less time chasing and more time actually running the business?
Do you believe having all of that working together is better than using a pile of disconnected tools?
If you said yes to even a few of those, that’s basically what Hostavera is built to help you do.
Is Hostavera going to magically grow my business for me?
Nope.
We’ll give you the website, follow-up, reviews, campaigns, automation and systems to help you stop losing easy opportunities.
You still need to answer customers, do good work and actually use the thing.
Why is Hostavera pricing so cheap?
Because we’d rather keep you for years than overcharge you for a few months. If the system works, the price stays fair, and the support is solid, you’ve got no reason to leave. That’s the whole idea.
How quickly will I start seeing results?
Depends.
Anyone promising you instant results is probably selling you something shiny.
Your market, your current reputation, how competitive your area is, how fast you answer leads, and whether you actually use the system all matter.
We give you the tools to improve the odds. We don’t perform miracles.
What happens if I cancel Hostavera?
We’ll be sad for about five minutes, then we’ll recover. You’ll lose access to the Hostavera systems, automations and features tied to your account. We’ll make that clear before you ever sign up, so there are no nasty surprises.
Do you guarantee I’ll rank #1 on Google?
No.
And be very suspicious of anyone who does.
Local SEO takes time. We work on the things that actually matter and help improve your visibility over time.
No magic rankings. No nonsense guarantees.
Can people actually find my website on Google?
We build your website properly from the start: solid structure, titles, metadata, mobile performance, speed, local relevance and the SEO basics Google actually cares about. Your ranking still depends on competition, how long the site has been live, reviews and other factors. No fake “#1 next week” promises.
Why should I spend on a website when word of mouth is already bringing me business?
Because referrals still Google you. A proper website backs up the recommendation, makes you look professional, gives people an easy way to contact you, and helps you win business from people who weren’t referred in the first place. If a few extra jobs pay for the site, the maths gets pretty easy.
Frequently Asked Questions
Questions You’re Probably Going To Ask Anyway
No jargon. No sales fluff. Just straight answers about how Hostavera works.
Explain how Hostavera helps me grow my business.
Sure.
Do you believe more 5-star reviews make it easier for new customers to trust you?
Do you believe being easier to find online, with a website that actually gets people to call or request a quote, helps you win more work?
Do you believe replying to new leads faster gives you a better chance of getting the job before they call someone else?
Do you believe following up automatically is better than hoping you remember every lead?
Do you believe past customers are easier to sell to than complete strangers?
Do you believe referrals, repeat-customer campaigns and simple offers can bring in more work from people who already know you?
Do you believe automation can handle repetitive stuff so you spend less time chasing and more time actually running the business?
Do you believe having all of that working together is better than using a pile of disconnected tools?
If you said yes to even a few of those, that’s basically what Hostavera is built to help you do.
Is Hostavera going to magically grow my business for me?
Nope.
We’ll give you the website, follow-up, reviews, campaigns, automation and systems to help you stop losing easy opportunities.
You still need to answer customers, do good work and actually use the thing.
Why is Hostavera pricing so cheap?
Because we’d rather keep you for years than overcharge you for a few months. If the system works, the price stays fair, and the support is solid, you’ve got no reason to leave. That’s the whole idea.
How quickly will I start seeing results?
Depends.
Anyone promising you instant results is probably selling you something shiny.
Your market, your current reputation, how competitive your area is, how fast you answer leads, and whether you actually use the system all matter.
We give you the tools to improve the odds. We don’t perform miracles.
What happens if I cancel Hostavera?
We’ll be sad for about five minutes, then we’ll recover. You’ll lose access to the Hostavera systems, automations and features tied to your account. We’ll make that clear before you ever sign up, so there are no nasty surprises.
Do you guarantee I’ll rank #1 on Google?
No.
And be very suspicious of anyone who does.
Local SEO takes time. We work on the things that actually matter and help improve your visibility over time.
No magic rankings. No nonsense guarantees.
Can people actually find my website on Google?
We build your website properly from the start: solid structure, titles, metadata, mobile performance, speed, local relevance and the SEO basics Google actually cares about. Your ranking still depends on competition, how long the site has been live, reviews and other factors. No fake “#1 next week” promises.
Why should I spend on a website when word of mouth is already bringing me business?
Because referrals still Google you. A proper website backs up the recommendation, makes you look professional, gives people an easy way to contact you, and helps you win business from people who weren’t referred in the first place. If a few extra jobs pay for the site, the maths gets pretty easy.
Ready to get started?
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One connected growth platform for local service businesses. Get found, capture leads, follow up fast and win more work.
Products
One connected growth platform for local service businesses. Get found, capture leads, follow up fast and win more work.
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