Terms & Conditions
These Terms & Conditions ("Terms") govern your access to and use of the Hostavera website and software platform, including all related features, tools, and services (together, the "Services"), provided by Hostavera ("Hostavera," "we," "us," or "our").
By creating an account, subscribing to a plan, or otherwise using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a business, you represent that you have the authority to bind that business.
1. About Us
Hostavera
12 Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER, United Kingdom
Email: [email protected]
Phone: 07476 950320
Website: https://hostavera.com
Hostavera operates as a single global entity, providing the Services to customers located in the United States, United Kingdom, Canada, and other regions.
2. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Services. The Services are intended for business use and are not directed at consumers or children.
3. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate and complete information when creating your account and to keep that information up to date.
4. Subscriptions, Fees, and Payment
Access to certain features of the Services requires a paid subscription. Subscription fees, billing frequency, and available plans are described on our pricing page or in your order form.
- Fees are billed in advance on a monthly, quarterly, or annual basis as selected at checkout.
- Unless otherwise stated, fees are non-refundable except where required by applicable law.
- We may change our pricing with reasonable advance notice; changes will not apply retroactively to a current billing period.
- Failure to pay fees when due may result in suspension or termination of your access to the Services.
5. Free Trials and Promotions
Where offered, free trials and promotional offers are subject to the specific terms disclosed at the time of the offer, including any conditions on eligibility, duration, or automatic conversion to a paid subscription.
6. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose or in violation of any applicable law or regulation
- Interfere with or disrupt the integrity or performance of the Services
- Attempt to gain unauthorized access to the Services, other accounts, or related systems
- Use the Services to send unsolicited communications in violation of applicable anti-spam or telemarketing laws (including CAN-SPAM, TCPA, CASL, or UK PECR)
- Reverse engineer, decompile, or attempt to extract the source code of the Services, except as permitted by law
- Resell or sublicense the Services without our prior written consent
7. Your Data and Customer Data
As between you and Hostavera, you retain ownership of the data and content you submit to the Services, including data about your own customers ("Customer Data"). You grant Hostavera a limited license to host, process, and use Customer Data solely to provide and support the Services.
Where Hostavera processes personal data on your behalf as a service provider or processor, the terms of our Data Processing Agreement (DPA) apply and are incorporated into these Terms.
You are responsible for ensuring you have the necessary rights, consents, and legal basis to submit Customer Data to the Services and to use the Services to communicate with your own customers, in compliance with applicable law in your jurisdiction (including CAN-SPAM and TCPA in the US, PECR and UK GDPR in the UK, and CASL and PIPEDA in Canada).
8. Intellectual Property
Hostavera and its licensors retain all right, title, and interest in and to the Services, including all software, designs, trademarks, and content, excluding Customer Data. Nothing in these Terms grants you any ownership rights in the Services.
9. Third-Party Services
The Services may integrate with or link to third-party services, platforms, or tools. Hostavera is not responsible for the availability, content, or practices of third-party services, and your use of them is subject to their own terms and policies.
10. Confidentiality
Each party agrees to protect the other's confidential information using reasonable care and to use it only as necessary to perform its obligations under these Terms.
11. Disclaimers
The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement, except where such warranties cannot be excluded under applicable law.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Hostavera will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the Services. Our total liability for any claim arising under these Terms will not exceed the fees you paid to Hostavera in the twelve (12) months preceding the claim.
Nothing in these Terms limits liability that cannot be limited or excluded under applicable law, including for death, personal injury caused by negligence, or fraud.
13. Indemnification
You agree to indemnify and hold Hostavera harmless from any claims, damages, or expenses arising from your breach of these Terms, your misuse of the Services, or your violation of applicable law.
14. Termination
You may cancel your subscription at any time in accordance with the cancellation process described in your account settings or order form. We may suspend or terminate your access to the Services if you breach these Terms, fail to pay applicable fees, or if required to comply with applicable law.
Upon termination, your right to use the Services will cease, and we will handle any retained Customer Data in accordance with our Privacy Policy and DPA.
15. Governing Law
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles, except where mandatory consumer protection or data protection laws of your jurisdiction (including the United States, United Kingdom, or Canada) apply and cannot be excluded.
16. Regional Terms
United States
If you are located in the United States, nothing in these Terms is intended to limit any rights you may have under applicable state or federal consumer protection law, including state privacy laws such as the CCPA/CPRA.
United Kingdom
If you are located in the United Kingdom, nothing in these Terms affects your statutory rights under UK consumer protection law or the UK GDPR.
Canada
If you are located in Canada, nothing in these Terms limits your rights under applicable Canadian federal or provincial consumer protection or privacy legislation, including PIPEDA.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Services, business practices, or legal requirements. We will provide reasonable notice of material changes, and continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
18. Contact Us
Hostavera
12 Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER, United Kingdom
Email: [email protected]
Support: [email protected]
Phone: 07476 950320
Website: https://hostavera.com
Last updated: September 2026
Enough from us…
Let’s see what our customers have to say
“Honestly, the biggest thing for me is not having to remember every follow-up anymore. Leads come in, the system keeps things moving, and I can get on with the actual work.”
“The website came out much better than what I had before. It looks proper, works well on mobile, and people actually know what to do when they land on it.”
“I used to miss calls all the time when I was on jobs. Now they get a text straight away and I’ve had people reply there instead of disappearing. Simple thing, but it makes a difference.”
“What I like is that it doesn’t feel overcomplicated. I’m not interested in learning another piece of software. I just wanted something that helps me keep on top of enquiries and follow-ups, and that’s basically what it does.”
“We had loads of old customers sitting there and never really did anything with them. We ran a campaign, got a few people back in, and that was probably the first time I realised how much business we were leaving on the table.”
“The review side has been really useful. Customers always say they’ll leave one and then forget. Having the system do the asking and reminders means we’re actually getting more of them now.”
Want to see if this actually makes sense for your business?
Book a quick demo and we’ll show you exactly how the system works, what it can do for your business, and whether it’s a good fit. No fluff. No pressure. Just a straight conversation.
Want to see if this actually makes sense for your business?
Book a quick demo and we’ll show you exactly how the system works, what it can do for your business, and whether it’s a good fit. No fluff. No pressure. Just a straight conversation.
Want to see if this actually makes sense for your business?
Book a quick demo and we’ll show you exactly how the system works, what it can do for your business, and whether it’s a good fit. No fluff. No pressure. Just a straight conversation.
Frequently Asked Questions
Questions You’re Probably Going To Ask Anyway
No jargon. No sales fluff. Just straight answers about how Hostavera works.
Explain how Hostavera helps me grow my business.
Sure.
Do you believe more 5-star reviews make it easier for new customers to trust you?
Do you believe being easier to find online, with a website that actually gets people to call or request a quote, helps you win more work?
Do you believe replying to new leads faster gives you a better chance of getting the job before they call someone else?
Do you believe following up automatically is better than hoping you remember every lead?
Do you believe past customers are easier to sell to than complete strangers?
Do you believe referrals, repeat-customer campaigns and simple offers can bring in more work from people who already know you?
Do you believe automation can handle repetitive stuff so you spend less time chasing and more time actually running the business?
Do you believe having all of that working together is better than using a pile of disconnected tools?
If you said yes to even a few of those, that’s basically what Hostavera is built to help you do.
Is Hostavera going to magically grow my business for me?
Nope.
We’ll give you the website, follow-up, reviews, campaigns, automation and systems to help you stop losing easy opportunities.
You still need to answer customers, do good work and actually use the thing.
Why is Hostavera pricing so cheap?
Because we’d rather keep you for years than overcharge you for a few months. If the system works, the price stays fair, and the support is solid, you’ve got no reason to leave. That’s the whole idea.
How quickly will I start seeing results?
Depends.
Anyone promising you instant results is probably selling you something shiny.
Your market, your current reputation, how competitive your area is, how fast you answer leads, and whether you actually use the system all matter.
We give you the tools to improve the odds. We don’t perform miracles.
What happens if I cancel Hostavera?
We’ll be sad for about five minutes, then we’ll recover. You’ll lose access to the Hostavera systems, automations and features tied to your account. We’ll make that clear before you ever sign up, so there are no nasty surprises.
Do you guarantee I’ll rank #1 on Google?
No.
And be very suspicious of anyone who does.
Local SEO takes time. We work on the things that actually matter and help improve your visibility over time.
No magic rankings. No nonsense guarantees.
Can people actually find my website on Google?
We build your website properly from the start: solid structure, titles, metadata, mobile performance, speed, local relevance and the SEO basics Google actually cares about. Your ranking still depends on competition, how long the site has been live, reviews and other factors. No fake “#1 next week” promises.
Why should I spend on a website when word of mouth is already bringing me business?
Because referrals still Google you. A proper website backs up the recommendation, makes you look professional, gives people an easy way to contact you, and helps you win business from people who weren’t referred in the first place. If a few extra jobs pay for the site, the maths gets pretty easy.
Frequently Asked Questions
Questions You’re Probably Going To Ask Anyway
No jargon. No sales fluff. Just straight answers about how Hostavera works.
Explain how Hostavera helps me grow my business.
Sure.
Do you believe more 5-star reviews make it easier for new customers to trust you?
Do you believe being easier to find online, with a website that actually gets people to call or request a quote, helps you win more work?
Do you believe replying to new leads faster gives you a better chance of getting the job before they call someone else?
Do you believe following up automatically is better than hoping you remember every lead?
Do you believe past customers are easier to sell to than complete strangers?
Do you believe referrals, repeat-customer campaigns and simple offers can bring in more work from people who already know you?
Do you believe automation can handle repetitive stuff so you spend less time chasing and more time actually running the business?
Do you believe having all of that working together is better than using a pile of disconnected tools?
If you said yes to even a few of those, that’s basically what Hostavera is built to help you do.
Is Hostavera going to magically grow my business for me?
Nope.
We’ll give you the website, follow-up, reviews, campaigns, automation and systems to help you stop losing easy opportunities.
You still need to answer customers, do good work and actually use the thing.
Why is Hostavera pricing so cheap?
Because we’d rather keep you for years than overcharge you for a few months. If the system works, the price stays fair, and the support is solid, you’ve got no reason to leave. That’s the whole idea.
How quickly will I start seeing results?
Depends.
Anyone promising you instant results is probably selling you something shiny.
Your market, your current reputation, how competitive your area is, how fast you answer leads, and whether you actually use the system all matter.
We give you the tools to improve the odds. We don’t perform miracles.
What happens if I cancel Hostavera?
We’ll be sad for about five minutes, then we’ll recover. You’ll lose access to the Hostavera systems, automations and features tied to your account. We’ll make that clear before you ever sign up, so there are no nasty surprises.
Do you guarantee I’ll rank #1 on Google?
No.
And be very suspicious of anyone who does.
Local SEO takes time. We work on the things that actually matter and help improve your visibility over time.
No magic rankings. No nonsense guarantees.
Can people actually find my website on Google?
We build your website properly from the start: solid structure, titles, metadata, mobile performance, speed, local relevance and the SEO basics Google actually cares about. Your ranking still depends on competition, how long the site has been live, reviews and other factors. No fake “#1 next week” promises.
Why should I spend on a website when word of mouth is already bringing me business?
Because referrals still Google you. A proper website backs up the recommendation, makes you look professional, gives people an easy way to contact you, and helps you win business from people who weren’t referred in the first place. If a few extra jobs pay for the site, the maths gets pretty easy.
Ready to get started?
quick links
About
Products
Products
One connected growth platform for local service businesses. Get found, capture leads, follow up fast and win more work.
Products
One connected growth platform for local service businesses. Get found, capture leads, follow up fast and win more work.
quick links
